Opening my ticket with JLR Roadside Assitance
03/12/21 09:53
Begin forwarded message:
From: Aaron
Subject: 2020 Defender Warranty Repair - Out of State
Date: March 11, 2021 at 1:47:33 PM MST
To: support@jlrroadside.zendesk.com
Beginning Mar 4, shortly after having some warranty work completed at my local LR dealership, my Defender started to periodically stall while driving. On a vacation trip that included us driving the Defender to Omaha to pick up a new RV, the stalling occurred several times. Before attempting the drive home with a 3 ton trailer in tow, we asked the Omaha LR Dealership to take a look.
The Defender remained at the dealership for 3 days, before we had to return home due to inbound storm conditions and the need to return to work. Since LR was no closer to understanding the nature of the problem, we booked flights home with the expectation that we would return a week later to pick up our Defender.
During this time, we have incurred expenses related to hotel stays, airline flights, and unexpected meals. What is the process to open a case for “trip interruption”?
NE Dealship where the vehicle is located: Land Rover Omaha
VIN: XXXXXXXXX
R/O Number: YYYYYYYY
TA Case #ZZZZZZZZ
Thanks you in advance for your help,
Aaron
From: Aaron
Subject: 2020 Defender Warranty Repair - Out of State
Date: March 11, 2021 at 1:47:33 PM MST
To: support@jlrroadside.zendesk.com
Beginning Mar 4, shortly after having some warranty work completed at my local LR dealership, my Defender started to periodically stall while driving. On a vacation trip that included us driving the Defender to Omaha to pick up a new RV, the stalling occurred several times. Before attempting the drive home with a 3 ton trailer in tow, we asked the Omaha LR Dealership to take a look.
The Defender remained at the dealership for 3 days, before we had to return home due to inbound storm conditions and the need to return to work. Since LR was no closer to understanding the nature of the problem, we booked flights home with the expectation that we would return a week later to pick up our Defender.
During this time, we have incurred expenses related to hotel stays, airline flights, and unexpected meals. What is the process to open a case for “trip interruption”?
NE Dealship where the vehicle is located: Land Rover Omaha
VIN: XXXXXXXXX
R/O Number: YYYYYYYY
TA Case #ZZZZZZZZ
Thanks you in advance for your help,
Aaron