A shot in the dark
04/21/21 10:59
At the end of my rope, I sent the following email to Lakin and various contacts I could dig up on the web.
Begin forwarded message:
From: Aaron Bartlett
Subject: Re: CASE:[8000866427]: Reimbursement
Date: April 21, 2021 at 10:59:52 AM MDT
To:
Cc:
Lakin,
I appreciate your support in trying to get this issue resolved. I am however, approaching the end of my rope as far as patience is concerned. It feels like I am being passed around like a hot potato, no one has a holistic view of the entire history of my case, and no one is taking the initiate to follow through on my behalf. I am always calling back after the promised window of a return call has passed. It appears that Land Rover’s slogan of “Above and Beyond” does not apply to customer service.
I left you a voicemail earlier, as once again no one has called from roadside assistance. I cannot seem to reach Hermon directly. The number he gave was for the general Roadside Assistance queue and no one seemed to know who he is.
For completeness, and in order to provide context to the entire history of this and my other issues, I am tracking all of this correspondence on one of my websites: http://www.mydefendernightmare.com/blog-2/
You can read through the March and April blog posts here to see how the correspondence has gone to date.
Out of desperation to get this case closed, I am including a couple of JLR PR contacts.
Begin forwarded message:
From: Aaron Bartlett
Subject: Re: CASE:[8000866427]: Reimbursement
Date: April 21, 2021 at 10:59:52 AM MDT
To:
Cc:
Lakin,
I appreciate your support in trying to get this issue resolved. I am however, approaching the end of my rope as far as patience is concerned. It feels like I am being passed around like a hot potato, no one has a holistic view of the entire history of my case, and no one is taking the initiate to follow through on my behalf. I am always calling back after the promised window of a return call has passed. It appears that Land Rover’s slogan of “Above and Beyond” does not apply to customer service.
I left you a voicemail earlier, as once again no one has called from roadside assistance. I cannot seem to reach Hermon directly. The number he gave was for the general Roadside Assistance queue and no one seemed to know who he is.
For completeness, and in order to provide context to the entire history of this and my other issues, I am tracking all of this correspondence on one of my websites: http://www.mydefendernightmare.com/blog-2/
You can read through the March and April blog posts here to see how the correspondence has gone to date.
Out of desperation to get this case closed, I am including a couple of JLR PR contacts.