It's been another week. Last time after speaking with Lakin and Hermon, again I was assured someone would call me back no later than one week. This time I felt better since Hermon had provided me with a new phone number and options to press to get to him. When I called the number, it went to the general Roadside Assistance line, where no one had hear of Hermon… so they immediately transferred me to Customer Relations. Here we go 'round and 'round one more time. I called Lakin directly, and left her a voicemail.