There might be hope
04/21/21 11:07
Shortly after sending my last email to a few contacts, and posting to IG, I received a very promising response!
Begin forwarded message:
From: Rory Beattie
Subject: RE: CASE:[8000866427]: Reimbursement
Date: April 21, 2021 at 11:27:45 AM MDT
To: Aaron Bartlett
Cc:
Dear Aaron
Thank you for reaching out to me directly – let me offer my sincere apologies for the poor service you have had to endure, this is not what we strive to deliver but more importantly not what you deserve.
Obviously I have just received your email so I do not have a holistic view at all of what transpired, but I thought it prudent that I make immediate contact with you. I have included Audrey Scolny from my Executive Liaison Team and I know she will get your issues resolved quickly and effectively. Additionally, I will stay abreast of the status and investigate how we could have applied a significantly better service.
Please feel free to reach out to me directly at any time.
Regards
Rory
Rory Beattie
Vice President Customer Service
Jaguar Land Rover North America LLC
Begin forwarded message:
From: Rory Beattie
Subject: RE: CASE:[8000866427]: Reimbursement
Date: April 21, 2021 at 11:27:45 AM MDT
To: Aaron Bartlett
Cc:
Dear Aaron
Thank you for reaching out to me directly – let me offer my sincere apologies for the poor service you have had to endure, this is not what we strive to deliver but more importantly not what you deserve.
Obviously I have just received your email so I do not have a holistic view at all of what transpired, but I thought it prudent that I make immediate contact with you. I have included Audrey Scolny from my Executive Liaison Team and I know she will get your issues resolved quickly and effectively. Additionally, I will stay abreast of the status and investigate how we could have applied a significantly better service.
Please feel free to reach out to me directly at any time.
Regards
Rory
Rory Beattie
Vice President Customer Service
Jaguar Land Rover North America LLC