Shocked response!
03/25/21 17:11
Begin forwarded message:
From: Aaron Subject: Re: Request update: 38452 - Aaron, Land Rover USA,
Date: March 25, 2021 at 5:11:24 PM MDT
To: Jaguar Land Rover
Shalyn,
Thank you for your response.
According to JLR’s website, I clearly see that "Trip-Interruption Expense Benefits: reasonable reimbursement of out-of-pocket expenses if a warranty-related disablement occurs more than 50 miles from home.” Nowhere on the page do I see any requirements. https://www.landroverusa.com/ownership/vehicle-warranty.html
I was instructed by my dealer to contact Customer Service, who then instructed me to contact RoadSide Assistance via email. I followed the instructions provided to me for seeking travel reimbursement. If any policy was broken is was due to the lack of guidance provided by both the local dealership that was in contact with JLR during the repair and by JLR Customer Service.
I respectfully request that you reconsider honoring the claimed benefits of purchasing my Land Rover. Please remember, these expenses (and more) were incurred solely because my new Land Rover Defender broke down.
Thank you,
Aaron
From: Aaron Subject: Re: Request update: 38452 - Aaron, Land Rover USA,
Date: March 25, 2021 at 5:11:24 PM MDT
To: Jaguar Land Rover
Shalyn,
Thank you for your response.
According to JLR’s website, I clearly see that "Trip-Interruption Expense Benefits: reasonable reimbursement of out-of-pocket expenses if a warranty-related disablement occurs more than 50 miles from home.” Nowhere on the page do I see any requirements. https://www.landroverusa.com/ownership/vehicle-warranty.html
I was instructed by my dealer to contact Customer Service, who then instructed me to contact RoadSide Assistance via email. I followed the instructions provided to me for seeking travel reimbursement. If any policy was broken is was due to the lack of guidance provided by both the local dealership that was in contact with JLR during the repair and by JLR Customer Service.
I respectfully request that you reconsider honoring the claimed benefits of purchasing my Land Rover. Please remember, these expenses (and more) were incurred solely because my new Land Rover Defender broke down.
Thank you,
Aaron