Here we go 'round the Mullberry Bush
04/12/21 15:27
I called Roadside Assistance to follow-up on my case that has been open since March 11, of which I have received no response since Mar 30. I initially spoke with Florina, who promptly informed me that she could not see my ZenDesk ticket and would transfer me to Customer service. Sasha was lucky enough to answer the phone from Customer Support, she informed me that she does not have the ability to see my ZenDesk ticket and would need to transfer me to Roadside Assistance. Feeling like a much maligned ping-pong ball, I asked Sasha to conference all three parties on the phone at the same time. Sasha was very helpful and able to get Lemjed (from Roadside Assistance) on the line. Unfortunately, he is not able to see the ZenDesk ticket and will need to send an email to Customer Advocacy, who should then get in touch with me within the next day or two.
I am at a loss. It feels like 2 disparate organizations that have absolutely no overlap, using a ticketing system that no one has access to. It a bit ironic since ticketing systems exist in order to facilitate consistent customer tracking and communication.
I will remain optimistic that I will hear back from JLR, for the next 48 hours at least.
I am at a loss. It feels like 2 disparate organizations that have absolutely no overlap, using a ticketing system that no one has access to. It a bit ironic since ticketing systems exist in order to facilitate consistent customer tracking and communication.
I will remain optimistic that I will hear back from JLR, for the next 48 hours at least.