Most recent update to my RA Case
04/01/21 13:18
Aaron Bartlett
Here is the more recent correspondence from Customer Service where I am again instructed to email support@jlrroadside.zendesk.com, just as I did to originally open this case.
Begin forwarded message:
From: <lrweb2@jaguarlandrover.com>
Subject: CASE:[8000866427]: Reimbursement
Date: April 1, 2021 at 10:42:11 AM MDT
To: <aaron@gumbee.com>
Hello Mr. Bartlett,
Happy Thursday and I hope this email finds you well,
We thank you for reaching out to the Land Rover Customer Relationship Center, I would like to inform you I have spoken with Hermon at the Road Side Assitance team and he advised that your emergency trip interruption will be covered through them. Please send all your airfare and lodging receipts to Support@jlrroadside.zendesk.com
For now, we have closed the above-referenced case. If you have any additional questions or do not receive the check within the time frame stated, please give us a call at the number below. Thank you for being a loyal customer of Land Rover.
Lakin VanWeelden
Customer Relationship Centre
Attached is the voicemail from JLR Customer Service.
I also noticed some inaccuracies in the ticket details. The following fields should be corrected:
50 Miles from Primary Residence Yes (Omaha is 959 miles from my home)
Warranted Mechanical Breakdown Yes (the service order shows it was a warranty repair)
- 11 days ago
Here is the more recent correspondence from Customer Service where I am again instructed to email support@jlrroadside.zendesk.com, just as I did to originally open this case.
Begin forwarded message:
From: <lrweb2@jaguarlandrover.com>
Subject: CASE:[8000866427]: Reimbursement
Date: April 1, 2021 at 10:42:11 AM MDT
To: <aaron@gumbee.com>
Hello Mr. Bartlett,
Happy Thursday and I hope this email finds you well,
We thank you for reaching out to the Land Rover Customer Relationship Center, I would like to inform you I have spoken with Hermon at the Road Side Assitance team and he advised that your emergency trip interruption will be covered through them. Please send all your airfare and lodging receipts to Support@jlrroadside.zendesk.com
For now, we have closed the above-referenced case. If you have any additional questions or do not receive the check within the time frame stated, please give us a call at the number below. Thank you for being a loyal customer of Land Rover.
Lakin VanWeelden
Customer Relationship Centre
Attached is the voicemail from JLR Customer Service.
- jlr0voicemail-26.mp3 800 KB
I also noticed some inaccuracies in the ticket details. The following fields should be corrected:
50 Miles from Primary Residence Yes (Omaha is 959 miles from my home)
Warranted Mechanical Breakdown Yes (the service order shows it was a warranty repair)