Losing my patience with lack of cooperation
03/30/21 16:32
Begin forwarded message:
From: Aaron Bartlett
Date: March 30, 2021 at 4:32:58 PM MDT
To: Jaguar Land Rover
Shalyn,
Thank you for your response.
I *have* already been in contact, and have an open case with Customer Resource Center. I will continue to work with them on this issue. In addition, since you are the one that has denied my claim, I am requesting that you provide me with documented material to support the request denial. This is a simple ask, and I believe I am entitled to know exactly what the "policies and procedures” are for the basis of the denial.
If I am not aware of the policies and procedures:
1) How can I be held accountable to them?
2) How do I ensure that any future request abide by them?
Thank you for your continued support in trying to resolve this critical customer issue,
Aaron
From: Aaron Bartlett
Date: March 30, 2021 at 4:32:58 PM MDT
To: Jaguar Land Rover
Shalyn,
Thank you for your response.
I *have* already been in contact, and have an open case with Customer Resource Center. I will continue to work with them on this issue. In addition, since you are the one that has denied my claim, I am requesting that you provide me with documented material to support the request denial. This is a simple ask, and I believe I am entitled to know exactly what the "policies and procedures” are for the basis of the denial.
If I am not aware of the policies and procedures:
1) How can I be held accountable to them?
2) How do I ensure that any future request abide by them?
Thank you for your continued support in trying to resolve this critical customer issue,
Aaron